Frequently asked questions

Quick answers about files, formats, licenses and custom digitizing.

  • Instant download
  • Formats for every machine
  • Custom digitizing

Files and licenses

Right after payment you get a download link on the order page and in your confirmation email. Free designs work the same way.

Every design includes several formats, such as PES, DST, JEF, EXP, HUS and VP3. The product page shows exactly what is in the download.

Brother and Baby Lock read PES, Janome reads JEF, Bernina reads ART, Husqvarna Viking reads VP3, Tajima reads DST and Melco reads EXP. If you are unsure, check your machine manual or write to us.

Yes. Our designs come with a commercial use license, so you can sell the items you stitch. Reselling, sharing or redistributing the design files themselves is not allowed.

Yes. Browse the Free Designs collection, or join our email list and tell us which machine you use so we send the right files.

Because files are delivered digitally, please read our Refund Policy before you buy. If something is wrong with a file, contact us and we will help.

Custom digitizing

Easy designs start at 10 USD, medium at 20 USD and hard designs at 30 USD. Faster turnaround (48 or 24 hours) costs a little more. The final price is confirmed after we review your design.

A clear logo or artwork in JPG, PNG, PDF, AI, EPS or SVG. If you have an existing embroidery file (DST, EMB or PES), you can send that too. Tell us the size, fabric and placement.

Choose 72, 48 or 24 hours when you order. The time starts when we confirm your design and price.

Select the formats you need in the order form: DST, EMB, PES, JEF, EXP, VP3, HUS or another one.